Citizen's Charter

CITIZEN'S CHARTER
of
THE UNIVERSITY LIBRARY
UNIVERISTY OF THE PHILIPPINES DILIMAN

MANDATE

To be the information resource center of excellence in the social sciences, humanities and basic sciences.

 

MISSION

To provide library users the best possible access to information in support of instruction, research and extension; and the best possible information services through the use of new Information and Communications Technology (ICT) as applied to libraries.

 

EXTERNAL SERVICES

  1. Registration for Library Access (UPL Form No. 144a)

  2. Issuance of Temporary Library Card (UPL Form No. 161a)

  3. Checking-Out (Borrowing) of Library Books

  4. Checking-In (Returning) of Library Books

  5. Renewing books borrowed / checked-out

  6. Payment of Fines

  7. Payment for Lost Book/s

  8. Request for Paging of Library Resources in Closed-Shelves System for Room-Use

  9. Request for Paging of Library Resources in Closed-Shelves System for Room-Use and UP Users Only

  10. Returning Library Resources in Closed-Shelves System

  11. Request for Photocopy of Books and Other Library Resources

  12. Request for Reference/Information, Bibliographic, and Research Support Services

  13. Request for Extended Reading

  14. Inter-Library Loan (ILL)

  15. Document Delivery

  16. Request for Use of PCs and Electricity for Personal Equipment

  17. Request for Remote Access Account and Access to College-based Subscription

  18. Request for Self-Service Printing

  19. Request for Self-Service Scanning

  20. Request for Microfilm Conversion

  21. Request for Use of Discussion Rooms

  22. Request for Library Accommodations

  23. Request for Index to Philippine Periodicals on Print

  24. Request for Access to Restricted Theses & Dissertations (College/Unit Libraries)

  25. Request for Turnitin Account and Request for Similarity Index Report (College of Engineering Library)

  26. Borrowing of Other Library Resources (College of Engineering Library)

 

FEEDBACK

For comments and suggestions, please fill in the feedback form located at http://www.mainlib.upd.edu.ph?q=cc-feedback-form.

 

FILE A COMPLAINT

In writing

  1. Proceed to the Information Desk at the Main Library Lobby

  2. Answer the Client Complaint Form

  3. Drop the Complaint Form in the Red box

  4. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Through telephone call

  1. Dial (02) 8981-8500 local 2856

  2. Provide the following information:

    1. Name of person being complained

    2. Incident

    3. Evidence

  3. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Online

  1. Answer the Client Complaint Form at https://www.mainlib.upd.edu.ph/?q=cc-complaint-form

  2. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

 

Registration for Library Access (UPL Form No. 144a)

1. Registration for Library Access (UPL Form No. 144a)

On designated days of the week, the University Library Diliman accepts visitors/non-UP researchers including UP alumni, former UP faculty and staff; graduate students from other schools; government and private researchers; and, in a number of libraries, undergraduate students from other schools.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen

Who may avail:

Non-UP Users

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For UP Alumni:

 

1. Valid ID with picture

Requesting Party

2. Proof of program completion or graduation from UP

Office of Alumni Relations

Office of the University Registrar

Respective College / Units

3. 1” x 1” photo (1 original copy)

Requesting Party

For Non-UP Users:

 

1. Valid ID with picture

Requesting Party

2. Referral or Request Letter

(1 original copy)

Sending Institution or Requesting Party

3. 1” x 1” photo (1 original copy)

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present valid ID with picture and referral letter or proof of program completion

1. Verify identity of client and validity of ID and letter or proof of program completion

NONE

10 Minutes

 

Library Personnel

College / Unit Libraries

2. Accomplish Special Registration Permit Form

2. Check for accuracy of information

NONE

5 Minutes

3. Pay Research Fee

3. Process payment and issue receipt

See table below

3 Minutes

Designated Collection Officer Main Library or College / Unit Libraries

4. Receive Library Card/Permit (UPL Form No. 144a)

4. Issue Library Card / Permit (UPL Form No. 144a)

NONE

2 Minutes

Library Personnel

Main Library or College / Unit Libraries

TOTAL:

 

17 Minutes

 

TABLE OF RATES

Classification

Research Fee

UP Alumni

  • Free- First 5 Visits / Per Semester
  • PHP 20 / Day applies after the first 5 visits
  • PHP 450 / Semester
  • PHP 300 / Midyear

Government Researchers

PHP 20 / Day

Non-UP (Private Researchers)

PHP 50 / Day

For Undergraduate Students (only for selected libraries)

PHP 25 / Day

For Science High School Students

(only for selected libraries)

PHP 10 / Day

 

Issuance of Temporary Library Card (UPL Form No. 161a)

2. Issuance of Temporary Library Card (UPL Form No. 161a)

A student who has no ID (e.g. new student or one who has lost his ID), cross-registrant, special student, or a non-degree student may be issued a temporary ID (Green) by his college library. For students who were advised by the Office of the University Registrar, their temporary ID card is issued by the Main Library.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen

Who may avail:

UP Students

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Form-5 (or any proof of enrollment)

Office of the University Registrar

  1. Appointment Schedule for new ID

Office of the University Registrar

3. 1” x 1” photo (1 original copy)

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present validated Form-5 and appointment schedule for new ID

1. Compare and verify accuracy of information in the validated Form-5 and User Registration Form

NONE

3 Minutes

 

Library Personnel

ID Validation Counter, Main Library or College / Unit Libraries

2. Fill-out Temporary ID card and attach 1x1 picture

 

2. Check for accuracy and completeness of information

NONE

5 Minutes

 

2.1. Set the date validity of the Temporary Library Card on the appointment date for new ID

NONE

1 Minute

3. Receive Temporary Library Card

3. Issue Temporary Library Card (UPL Form No. 161a)

NONE

1 Minute

TOTAL:

 

10 Minutes

 

 

Checking-Out (Borrowing) of Library Books

3. Checking-Out (Borrowing) of Library Books

Library books may be borrowed by bona fide UP Diliman students, faculty members and staff.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Book Card (UPL Form No. 121- in varying colors based on the type of resources and section or unit)

Main Library

College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish book card with name, college and student / employee number

 

 

NONE

2 Minutes

 

 

2. Hand in duly accomplished book card, the book to be borrowed, and valid ID (polaroid ID or temporary library card)

2. Receive book, duly accomplished book card, and valid ID

 

NONE

1 Minute

Library Personnel

Circulation Section,

Main Library and College / Unit Libraries

 

2.1. Scan ID and verify borrower’s status at the UPD Integrated Library System

 

NONE

1 Minutes

 

2.2. Scan barcode of book and check-out under the borrower's account

NONE

1 Minute

 

2.3. Deactivate RFID tag of book

NONE

1 Minute

 

2.4. Stamp due date and counter sign Due Date Slip and Book Card

NONE

2 Minutes

 

2.5. Print receipt of book borrowed

NONE

1 Minute

3. Receive book

3. Issue receipt and book borrowed

NONE

1 Minute

TOTAL:

 

10 Minutes

 

 

Checking-In (Returning) of Library Books

4. Checking-In (Returning) of Library Books

To avoid tagging of deficiency by the University Library, bona fide UP Diliman students, faculty members and staff must return library books.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Book/s for return

Requesting Party

2. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present book/s for return/check-in

1. Receive book/s for return/check-in

 

NONE

1 Minute

Library Personnel

Circulation Section,

Main Library and College / Unit Libraries

 

1.1. Scan barcode of book for return and clear it from the borrower's account at the Integrated Library System

NONE

1 Minute

 

1.2. Enable RFID tag of book

NONE

1 Minute

 

1.3. Print receipt of book returned

NONE

1 Minute

2. Receive Transaction (return/check-in) Receipt

2. Issue Transaction (return/check-in) Receipt

NONE

1 Minute

TOTAL:

 

5 Minutes

 

 

Renewing books borrowed / checked-out

5. Renewing books borrowed / checked-out

Bona fide UP Diliman students, faculty members and staff may renew the loan duration of books they have borrowed.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Book/s for renewal

Requesting Party

2. Valid ID, Temporary Library Card for Students

(if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in ID and book/s for renewal

1. Receive ID and book/s

NONE

2 Minutes

Library Personnel

Circulation Section,

Main Library and College / Unit Libraries

 

1.1. Retrieve and Hand in Book Card of book/s for renewal

NONE

3 Minutes

2. Accomplish Book Card with name, college, and student / employee number

2. Scan barcode of book for return and clear it from the borrower's account at the Integrated Library System

NONE

2 Minutes

 

2.1. Scan ID and verify borrower’s status at the UPD Integrated Library System

NONE

1 Minute

 

2.2. Scan barcode of book and check-out under the borrower's account

NONE

1 Minute

 

2.3. Stamp return on old due date and stamp new due date and counter sign Due Date Slip and Book Card

NONE

1 Minute

 

2.4. Print transaction receipt of book/s renewed

NONE

1 Minute

3. Receive book/s renewed and transaction receipt

3. Issue renewed book/s and transaction receipt

NONE

1 Minute

TOTAL:

 

12 Minutes

 

 

Payment of Fines

6. Payment of Fines

Settlement of obligations or fines for library books returned beyond due date.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Borrowed Books

Requesting Party

2. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present book to the Collection Officer

1. Checks due date and compute fine

NONE

5 Minutes

 Designated Collection Officer, Main Library and College / Unit Libraries

2. Pay fine

2. Issue receipt

See table below

1 Minute

3. Present book and payment receipt to Section

3. Scan barcode of the book to be returned and clear it from the borrower's account

NONE

1 Minute

Library Personnel

Circulation Section,

Main Library and College / Unit Libraries

 

3.1. Enable RFID tag of book

NONE

1 Minute

 

3.2. Print receipt of book returned

NONE

1 Minute

4. Receive Transaction Receipt

4. Hand the return/check-in receipt to client

NONE

1 Minute

TOTAL:

 

10 Minutes

 

 

TABLE OF FINES

 

Regular Circulation

Reserved

First Hour

Not Applicable

PHP 1.00

Succeeding Hour After the First Hour

Not Applicable

PHP 5.00

Whole Day

 

PHP 2.00

(Exclusive of Sundays

and Holidays)

PHP 50.00

(Inclusive of Sundays

and Holidays)

 

Payment for Lost Book/s

7. Payment for Lost Book/s

Settlement of obligations or fees resulting from loss of library books.

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Formal Declaration of Lost Book/s (1 original signed copy)

Requesting Party

2. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Present Formal Declaration of Lost Book/s and ID

1. Receive Formal Declaration of Lost Book/s and ID and verify information at Integrated Library System

 

NONE

5 Minutes

Librarian

Circulation Section, Main Library and College / Unit Libraries

 

  1. Retrieve book card and inventory card

NONE

10 Minutes

 

  1. Compute cost of fine

NONE

10 Minutes

2. Pay fines

2. Receive payment and issue Official Receipt

Current Market Price of Book/s plus 50% of the Current Market Price of Book/s

3 Minutes

 Designated Collection Officer

Main Library and College / Unit Libraries

3. Present Official Receipt to concerned section

3. Indicate in the book card and inventory card new book status (declared loss & paid) and OR number

NONE

5 Minutes

Librarian

Circulation Section, Main Library and College / Unit Libraries

4. Receive ID, OR and verify clearance at Integrated Library System and CRS Accounts

4. Clear student or employee from Delinquent Database and from CRS accountability module

NONE

 10 Minutes

 

4.1. Report new book status to the Cataloging and Metadata Section

NONE

5 Minutes

 

4.2. Change status at Integrated Library System and at Union Shelf List

NONE

7 Minutes

Librarian

Cataloging and Metadata Section, Main Library

TOTAL:

 

55 Minutes

 

 

Request for Paging of Library Resources in Closed-Shelves System for Room-Use

8. Request for Paging of Library Resources in Closed-Shelves System for Room-Use

This service processes requests for room-use of library books, publicly available theses and dissertations, periodicals, microfilm, archival materials, etc. stored in libraries utilizing closed-shelved system.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students, UP Employees, Non-UP Users

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Request Form [Call Slip Paging Slip, Borrowing Form] (1 copy)

Main Library

College/ Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out Request Form

 

NONE

2 Minutes

 

2. Hand in duly accomplished Request Form at the Request Desk

2. Receive Call Slip

NONE

1 Minute

Library Personnel Circulation and/or Reserved Section, Main Library and College / Unit Libraries

 

2.1. Retrieve the requested material from the shelves

NONE

10 Minutes

 

2.2. Verifies correctness of material or checks completeness of components

NONE

3 Minutes

3. Hand in ID

3. Hand over to client the requested material

NONE

1 Minute

4. Receive requested material

4. Clip together the duly accomplished Request Form and ID

NONE

1 Minute

TOTAL:

 

15 Minutes

 

 

Request for Paging of Library Resources in Closed-Shelves System for Room-Use and UP Users Only

9. Request for Paging of Library Resources in Closed-Shelves System for Room-Use and UP Users Only

This service processes requests for room-use of laptops, electronic tablets, e-book readers, reading glasses, adaptors, electric cords, etc. by bona fide UP Diliman students, faculty members and staff.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Request Form [Call Slip Paging Slip, Borrowing Form] (1 copy)

Selected Sections of the Main Library

Selected Unit / College Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out Request Form

 

NONE

2 Minutes

 

2. Hand in duly accomplished Request Form at the Request Desk

2. Receive Call Slip

 

NONE

 

1 Minute

Library Personnel Circulation and/or Reserved Section, Main Library and College / Unit Libraries

 

2.1. Retrieve the requested material

NONE

10 Minutes

 

2.2. Verify correctness of material or checks completeness of components

NONE

3 Minutes

3. Hand in ID

3. Hand over to client the requested material

NONE

1 Minute

4. Receive requested material

4. Clip together the duly accomplished Request Form and ID

NONE

1 Minute

TOTAL:

 

15 Minutes

 

 

Returning Library Resources in Closed-Shelves System

10. Returning Library Resources in Closed-Shelves System

This service processes library resources for returning from bona fide UP Diliman students, faculty members and staff.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Borrowed Book or Other Library Resources

Main Library 

College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Return borrowed library materials

1. Receive materials for return

 

NONE

1 Minute

 Library Personnel Circulation and/or Reserved Section, Main Library and College / Unit Libraries

 

1.2. Verify correctness of material or check completeness of components

NONE

3 Minutes

2. Receive ID

2. Hand over ID

NONE

1 Minute

 

2.1. Shelve or keep the returned library material

NONE

5 Minutes

TOTAL:

 

10 Minutes

 

 

Request for Photocopy of Books and Other Library Resources

11. Request for Photocopy of Books and Other Library Resources

This service processes books and other library resources for photocopying.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished of Photoduplication Permit (2 copies)

Main Library

College/ Unit Libraries

  1.  Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish 2 copies of Photoduplication Permit

 

NONE

2 Minutes

 

2. Hand in the 2 copies of the duly accomplished Photoduplication Permit and ID at the Request Desk

2. Receive Photoduplication Permit and ID

NONE

1 Minute

Library Personnel Circulation and/or Reserved Section, Main Library and College / Unit Libraries

 

2.1. Approve (stamp with date and time of release) request for photocopying

NONE

1 Minute

3. Receive requested material

3. Hand over to client the requested material and 1 copy of the Photoduplication Permit

NONE

1 Minute

 

3.1. Clip together 1 copy of the Photoduplication Permit and ID

NONE

1 Minute

TOTAL:

 

6 Minutes

 

 

Request for Reference/Information, Bibliographic, and Research Support Services

12. Request for Reference/Information, Bibliographic, and Research Support Services

This service identifies library resources appropriate in answering reference, information, bibliographic and research queries (includes Analytics of Faculty Publications, Journal Validation and Verification, etc.).

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Letter Request

Requesting Party

  1. Duly Accomplished Reference Query Form (1 copy)

 

Main Library – Information Services and Instruction Section

College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in reference question/s or letter request

1. Receive query or letter request

NONE

5 Minutes

Librarian

Information Services and Instruction Section, Main Library and Selected College / Unit Libraries

2. Verify query

2. Conduct reference interview for clarification

NONE

25 Minutes

 

2.1. Analyze query and determines possible information sources that may provide answer to the query, run the analytics, or conduct the validation and verification

 

NONE

3 Days

3. Receive answer to request

3. Communicate answer to request

NONE

30 Minutes

TOTAL:

 

3 Days, 1 Hour

 

 

Request for Extended Reading

13. Request for Extended Reading

Through this service, UP students and UP employees may use library resources beyond the service hours of Main Library sections. It allows readers to utilize the requested item/s beyond 5:00 PM until 8:00 PM during weekdays at the Information Services and Instruction Section.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employee

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Request Form [Call Slip Paging Slip, Borrowing Form] (3 copies)

Main Library

 

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Member

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish 3 copies of  Form for Extended Reading

 

NONE

2 Minutes

 

2. Hand in Duly Accomplished Forms for Extended Reading

2. Check for availability of requested material

NONE

3 Minutes

Librarian Circulation and/or Reserved Section, Main Library

 

2.1. If material is available, stamp Forms and Due Date Slip with "Extended Reading" and hand in one copy of the form to client

NONE

1 Minute

3. Receive one (1) copy of processed Extended Reading Form

3. Forward to Information Services and Instruction Section, Section the requested material together with one copy of the Form for Extended Reading

NONE

15 Minutes

Library Personnel Circulation and/or Reserved Section, Main Library

4. Proceed to the Information Services and Instruction Section, Section after 5:00 PM to present copy of Duly Accomplished Form for Extended Reading and ID

4. Receive Duly Accomplished Form for Extended Reading and ID and verify information

NONE

3 Minutes

Library Personnel
Information Services and Instruction Section, Main Library

5. Receives requested material

5. Issue requested material for extended reading

NONE

1 Minute

TOTAL:

 

25 Minutes

 

 

Inter-Library Loan (ILL)

14. Inter-Library Loan (ILL)

Through this arrangement, partner institutions and other constituent unit libraries of the UP Diliman Library may borrow library resources from one another.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Partner Institutions and Other Constituent Unit Libraries of UP

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Request Letter or Endorsement Letter (1 copy)

Requesting Party

  1. Valid ID of representative

Company or institution ID

  1. Duly Accomplished ILL Form

(2 copies)

Main Library

College / Unit Libraries

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in request letter, ID, and 2 copies of duly accomplished ILL Form

1. Receive request and verifies identity of borrower

NONE

5 Minutes

Librarian

Circulation Section, Main Library and College / Unit Libraries

 

1.2. Check availability and status of book

NONE

10 Minutes

 

1.3. Approve request

NONE

 35 Minutes

Head Librarian

Main Library Sections or College / Unit Libraries

2. Fill-up Book Card

2. Scan barcode of the book to be checked-out under the account of the Head Librarian

NONE

5 Minutes

 

2.1. Deactivate RFID tag of book

NONE

1 Minute

Librarian

Circulation Section, Main Library and College / Unit Libraries

 

2.3. Stamp with due date and sign the Due Date Slip, Book Card, and ILL Form

NONE

3 Minutes

3. Receives book and 1 copy of ILL Form

3. Issue 1 copy of ILL Form and book borrowed

NONE

1 Minute

TOTAL:

 

1 Hour

 

 

Document Delivery

15. Document Delivery

A service for UP and non-UP library users that processes articles and book chapter requests from journals, books, e-resources and other materials available in UP Diliman Libraries. These documents are scanned and can be picked up in person or sent electronically via email.

Office or Division:

University Library

Classification:

Highly Technical

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Request Letter (1 copy)

Requesting Party

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send the request via email at libraryinfo.updiliman@up.edu.ph with the following details of books (title, author, edition, publication year, page numbers) or the following details for periodicals (article title, article authors, periodical title, periodical issue number, year of issue, page numbers)

1. Check Web OPAC and databases for availability of requested material

 

3 Days

Librarian

Information Services and Instruction Section, Main Library

 

1.1. Send confirmation of availability of material and confirm with the client to proceed with transaction

30 Minutes

2. Confirm to proceed with transaction

2. Send transaction fees assessment

30 Minutes

3. Deposit transaction fees to UPD Revolving Fund at any Land Bank of the Philippines branch

3. Process payment

7 Days

Designated Collection Officer

Main Library

4. Send machine-validated Deposit Slip at libraryinfo.updiliman@up.edu.ph

4. Process material for document delivery

7 Days

Librarian

Information Services and Instruction Section, Main Library

5. Receive the requested library material

5. Send material to client via email or courier

 

TOTAL:

 

17 Days,

1 Hour

 

 

Document Delivery via Email

Classification

Research Fee

Document Delivery

Students

NONE

NONE

UP Employees

(Faculty, REPS, Administrative)

NONE

NONE

UP Alumni

PHP 50

PHP 5 / Page

Government Researchers

PHP 50

PHP 5 / Page

Non-UP Local

PHP 50

PHP 5 / Page

Non-UP International

USD 10

USD 1 / Page

 

Request for Use of PCs and Electricity for Personal Equipment

16. Request for Use of PCs and Electricity for Personal Equipment

Students may use, for academic and research activities, library PCs or power outlets for laptops, smartphones and tablets. 

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Computer Usage Card

College/Unit Libraries

  1. Duly Facilities Use Transaction Log

Main Library

College/Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present ID and Computer Usage Card

1. Receive ID and Computer Usage Card

UP Students –

Free for first 20 Hours/semester, PHP 20/Hour thereafter

 

UP Employees –

PHP 20/Hour

 

Non-UP –

PHP 50/Hour

3 Minutes

Library Personnel

Electricity Counter, Main Library or College / Unit Libraries

 

2. Accomplish the Facilities Use Transaction Log

2. Hand in Facilities Use Transaction Log

3 Minutes

 

2.1. Record the Time-In on the Computer Usage Card and clip the ID, Client Card and Computer Usage Card

3 Minutes

3. Receive Claim Card and proceed to use available PCs or tables with power outlets

3. Issue Claim Card

1 Minute

TOTAL:

 

10 Minutes

 

 

Request for Remote Access Account and Access to College-based Subscription

17. Request for Remote Access Account and Access to College-based Subscription

This service provides bona fide UP Diliman students, faculty members and staff information on accessing electronic resources beyond the Diliman Network (DilNet).

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Request Form

(1 copy)

Main Library – Information Services and Instruction Section

Selected College/Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present valid ID

1. Verify identity and library privileges of client

 

NONE

5 Minutes

Library Personnel

Information Services and Instruction Section, Main Library or College / Unit Libraries

2. Fill-out and Hand in Request Form

2. Hand in Remote Access or Access to Subscription Request Form

NONE

5 Minutes

3. Verify account activation

3. Activate account for remote access or access to college- based subscription

NONE

10 Minutes

TOTAL:

 

20 Minutes

 

 

Request for Self-Service Printing

18. Request for Self-Service Printing

This service allows clients to print documents in black or color on letter-sized paper. 

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Printing Transaction Form (1 copy)

Main Library- Information Services and Instruction Section

College/Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present ID and accomplish Printing Transaction Form

1. Receive ID and accomplish Printing Transaction Form

Black Prints – PHP 5.00/ page

 

Colored Prints – PHP 20.00/page

5 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

2. Print file/s

2. Assist in printing

15 Minutes

 

2.1. Assess fees and issue Order Payment Form

5 Minutes

3. Pay printing fee

3. Process payment and issue official receipt

5 Minutes

Designated Collection Officer

Main Library or College / Unit Libraries

4. Present official receipt and Order Payment Form

4. Check the official receipt, receive the Order Payment Form and return ID

5 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

TOTAL:

 

35 Minutes

 

 

Request for Self-Service Scanning

19. Request for Self-Service Scanning

This service allows clients to scan A4-size or smaller documents and books into digital format using flatbed scanner.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Scanning Transaction Log / Form (1 copy)

Main Library – Information Services and Instruction Section

Selected College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish Scanning Transaction Log / Form

 

PHP 5.00/ page

 

5 Minutes

 

2. Hand in valid ID and duly accomplished Scanning Transaction Log / Form

2. Receive ID and duly accomplished Scanning Transaction Log / Form

2 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

3. Scan and save the desired document/s or image/s

3. Assess fees and issue Order Payment Form

30 Minutes

4. Pay scanning fee

4. Process payment and issue official receipt

5 Minutes

Designated Collection Officer

Main Library or College / Unit Libraries

5. Hand in official receipt and processed Order Payment Form

5. Verify payment

2 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

6. Receive ID and official receipt

6. Hand over ID and official receipt

1 Minutes

TOTAL:

 

45 Minutes

 

 

Request for Microfilm Conversion

20. Request for Microfilm Conversion

This service processes requests for converting content in microfilm into digital and print formats.

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Media Call Slip [Paging Form] (1 copy)

Main Library – Information Services and Instruction Section

  1. Duly Accomplished Microfilm Conversion Request Slip / Log (1 copy)

Main Library – Information Services and Instruction Section

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplish Media Call Slip

 

NONE

5 Minutes

 

2. Hand in ID and Media Call Slip

2. Receive Media Call Slip

NONE

2 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

 

2.1. Check Integrated Library System and List of Microfilms for availability of requested microfilm reel

NONE

10 Minutes

 

2.2. Retrieve the requested microfilm

NONE

20 Minutes

3. Accomplish Microfilm Conversion Request Log

3. Received accomplished Microfilm Conversion Request Log

NONE

3 Minutes

 

3.1. Assess fee and issue Order Payment Form

NONE

10 Minutes

4. Pay assessed fees

4. Process payment, issue official receipt

Scanning – PHP 5.00/ image or page

 

Printing for UP Clients – PHP 5.00/ page

 

Printing for Non-UP Clients – PHP 10.00/ page

5 Minutes

Designated Collection Officer

Main Library or College / Unit Libraries

5. Hand in Order Payment Form and official receipt

5. Hand over ID and issue claim tag

NONE

5 Minutes

Library Personnel Printing Counter, Information Services and Instruction Section, Main Library and College / Unit Libraries

 

5.1. Process microfilm scanning conversion

NONE

7 Days

6. Present ID and claim tag

6. Issue scanned copy of microfilm

NONE

5 Minutes

TOTAL:

 

7 Days, 1 Hour, 5 Minutes

 

 

Request for Use of Discussion Rooms

21. Request for Use of Discussion Rooms

Use of the Discussion Rooms (i.e. Quiet Room, Reading Rooms, etc.)  for academic collaborations. 

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Minimum number of users: Group of three (3) persons 

Requesting Party

  1. Duly accomplished Discussion Room Transactions Log / Form (1 copy)

Main Library – Information Services and Instruction Section

Selected College/Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in ID and state request for the use of Discussion Room

1. Check the availability of the facility

NONE

5 Minutes

Librarian

Information Services and Instruction Section, Main Library and Selected College / Unit Libraries

2. Accomplish the Discussion Room Transactions Log / Form

2. Instruct client to accomplish the Discussion Room Transactions Log / Form

NONE

5 Minutes

3. Proceed to the assigned table / room

3. Give assigned table / room number

NONE

5 Minutes

TOTAL:

 

15 Minutes

 

 

Request for Library Accommodations

22. Request for Library Accommodations

This service accommodates requests from individuals or groups for a tour, interview, survey, conduct research, etc. at the UP Diliman Main Library building or for collecting data from the University Library.

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Request Letter

Requesting Party

2. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Government Issued ID (GSIS, SSS, PRC)

Company or Agency ID

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present valid ID and hand in request letter

1. Receive request letter

NONE

5 Minutes

Librarian

Strategic Communication, Research and Marketing Section

 

1.1. Verify availability of schedule

NONE

20 Minutes

 

1.2. Approve request

NONE

3 Days

University Librarian or Deputy University Librarian

2. Receive notice of approval

2. Communicate approval request

NONE

20 Minutes

Librarian

Strategic Communication, Research and Marketing Section

 

2.1. Coordinate with concerned section or personnel and prepare for activity

NONE

5 Days

3. Receive final arrangement of activity

3. Confirm final arrangement of activity

NONE

1 Hour

TOTAL:

 

8 Days, 1 Hour, 45 Minutes

 

 

Request for Index to Philippine Periodicals on Print

23. Request for Index to Philippine Periodicals on Print

This service is aimed to produce a printed research guide to periodical articles indexed by the Serials Section of the UP Diliman Main Library.

Office or Division:

University Library

Classification:

Highly Technical

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Request Letter (1 copy)

 

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in request letter

1. Receive request letter

NONE

2 Minutes

Librarian

Serials Section, Main Library

 

1.1. Approve request

NONE

1 Day

Head Librarian  Serials Section, Main Library

 

1.2. Prepare and send billing invoice

NONE

4 Hours

Receiving Personnel University Librarian’s Office

2. Pay corresponding fees

2. Process payment and issue official receipt

PHP 1,000 / vol.

15 Minutes

Designated Collection Officer Main Library

3. Present or send copy of official receipt

3. Prepare the IPP on Print

NONE

3 months

Librarians

Serials Section, Main Library

4. Get copy of the IPP on Print

4. Release / Issue the IPP on Print

NONE

1 Hour

Librarian

Serials Section, Main Library

TOTAL:

 

3 Months, 1 Day, 5 Hours, 17 Minutes

 

 

Request for Access to Restricted Theses & Dissertations

24. Request for Access to Restricted Theses & Dissertations

Allows researchers to access restricted theses and dissertations under certain restrictions (OVCRD Memorandum No. FRN 15-038) due to the nature of said materials.

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly Accomplished Theses Request Form (1 copy)

College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

  1. If requesting party is a student, Personnel, researchers, or faculty of the University, a signed Conforme shall be submitted to the Library or College/Unit where access to the thesis/dissertation is being requested. A written permission from the author or the adviser of the Thesis/Dissertation.

Author or adviser of thesis or dissertation

  1. If the requesting party is Non-UP, Non-Disclosure Undertaking signed and notarized by the requesting party, provided that one of the witnesses shall be from the Intellectual Property and Technology Transfer Unit (IPTTU) of the Office of the Vice-Chancellor for Research and Development (OVCRD)

Intellectual Property and Technology Transfer Unit (IPTTU) of the Office of the Vice-Chancellor for Research and Development (OVCRD)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

For UP students and employees

  1. Submit written permission with access approval of the author/adviser together with the signed Conforme

1. Personnel will collect the documents

NONE

3 Minutes

Library Personnel College / Unit Libraries

2. Accomplish Theses Request Form and submit valid ID

2. Verify ID presented. Collect accomplished form after usage

NONE

3 Minutes

3. Locate and pull-out from the restricted area the theses / dissertations

3. Personnel will assist the user/s if necessary

NONE

5 Minutes

  TOTAL:   11 Minutes

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

For Non-UP members

  1. Proceed to the Information Services and pay the research fee

1. Information Services Personnel will issue receipt and discuss the access policy to the users

Universities / colleges and private researchers:

 

PHP 50 / Day

PHP 450 / semester

PHP 350 / midyear

 

State or public universities and government researchers:

 

PHP 20 / Day

PHP 450 / semester

PHP 300 / midyear

5-10 Minutes

Library Personnel College / Unit Libraries

  1. Submit written permission with access approval of the author/adviser together with the Non-Disclosure Undertaking signed and notarized by the requesting party, provided that one of the witnesses shall be from the Intellectual Property and Technology Transfer Unit (IPTTU) of the Office of the Vice-Chancellor for Research and Development (OVCRD)

2. Personnel will collect the documents

NONE

3 Minutes

3. Accomplish Theses Request Form and submit valid ID

3. Verify ID presented. Collect accomplished form after usage

NONE

3 Minutes

4. Locate and pull-out from the restricted area the theses / dissertations

4. Personnel will assist the user/s if necessary

NONE

5 Minutes

TOTAL:

 

16-21 Minutes (for non-UP)

 

 

Request for Turnitin Account and Request for Similarity Index Report

25. Request for Turnitin Account and Request for Similarity Index Report

Turnitin is a tool for determining originality of written works. This tool is available for use by UP College of Engineering faculty members.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen

Who may avail:

UP College of Engineering Faculty

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Request Letter (1 copy)

Requesting Party

  1. Soft Copy of Research paper / Manuscript

Requesting Party

  1. Copy of Valid ID or Appointment Documents

Office of the University Registrar

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Submit or present a letter of request and copy of valid employee ID or appointment paper to the Information Services Librarian or via email at library@engglib.upd.edu.ph.

1. Check the faculty status

 

NONE

 

3 Minutes

Library Personnel

College of Engineering Library

 

2. Once status is verified, create an account for the faculty and notify him/her through email that an account has been created

NONE

10 Minutes

  1. Submit a letter of request and soft copy of research paper/manuscript to the Information Services Librarian or via email at library@engglib.upd.edu.ph.

3. Check the faculty or student’s status.

NONE

3 Minutes

 

4. Once status is verified, upload and run the document in the web tool.

NONE

10 Minutes

 

5. Wait for the web tool to finish evaluating the document.

NONE

10 Minutes

 

6. Download the similarity index report and give or send to the requestor.

NONE

10 Minutes

TOTAL:

 

16 Minutes (for account creation),

46 Minutes (for originality checking)

 

 

Borrowing of Other Library Resources (College of Engineering Libraries)

26. Borrowing of Other Library Resources (College of Engineering Libraries)

Enables UP students and employees to borrow other library resources monitored in closed-shelves system such as calculators and umbrellas.

Office or Division:

University Library

Classification:

Simple

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

UP Students and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Duly Accomplished Borrowing Form

    (2 copies)

College of Engineering Library

2. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out 2 copies of Borrowing Form and hand in 2 copies of duly accomplished Borrowing Form and ID

1.1. Receive ID and Borrowing Form

NONE

2 Minutes

 

 

1.2. Get the requested material

NONE

7 Minute

Library Personnel Lending Desk, College of Engineering Library and Selected College / Unit Libraries

 

1.3. Verifies completeness of component parts

NONE

5 Minutes

2. Receive requested material requested material, 1copy of Borrowing Form, and ID

2. Hand over to client the requested material, 1copy of Borrowing Form, and ID

NONE

1 Minutes

 

 

15 Minutes

 

 

Client Feedback Form

Client Complaint Form