Request for Reference/Information, Bibliographic, and Research Support Services

12. Request for Reference/Information, Bibliographic, and Research Support Services

This service identifies library resources appropriate in answering reference, information, bibliographic and research queries (includes Analytics of Faculty Publications, Journal Validation and Verification, etc.).

Office or Division:

University Library

Classification:

Complex

Type of Transaction:

Government to Citizen, Government to Government

Who may avail:

Non-UP Users, UP Students, and UP Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Letter Request

Requesting Party

  1. Duly Accomplished Reference Query Form (1 copy)

 

Main Library – Information Services and Instruction Section

College / Unit Libraries

  1. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty Members

Office of the University Registrar

Main Library or College / Unit Libraries

Human Resources Development Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Hand in reference question/s or letter request

1. Receive query or letter request

NONE

5 Minutes

Librarian

Information Services and Instruction Section, Main Library and Selected College / Unit Libraries

2. Verify query

2. Conduct reference interview for clarification

NONE

25 Minutes

 

2.1. Analyze query and determines possible information sources that may provide answer to the query, run the analytics, or conduct the validation and verification

 

NONE

3 Days

3. Receive answer to request

3. Communicate answer to request

NONE

30 Minutes

TOTAL:

 

3 Days, 1 Hour